Refund policy

Contact us before cancelling or returning equipment

Email cindy@cooperriver.ai with your order number, model, reason and photographs when relevant. A quote request can be withdrawn before payment. Once a supplier order is released, cancellation requires approval and may involve charges that will be explained before cancellation is processed.

Vestil equipment

Standard items may be considered for return with written authorization. Returns must be requested early enough to meet the manufacturer's 30-day-from-shipment limit. Approved returns generally carry a 20% restocking fee; eligibility and charges can vary with the item and condition. Return freight and any approved additional charges will be stated with the authorization. Equipment must be unused, resalable and in its original packaging. Special, custom and non-cancelable/non-returnable products are excluded unless the applicable defect or error remedy applies.

Authorization and refunds

Do not send goods to our mailing address. We provide the authorized destination and instructions for each approved return. After inspection and approval, we will confirm the refund amount and issue it to the original payment method. Bank processing times vary.

Damage, shortages and defects

Contact us promptly. For shipping damage, notify the carrier within 24 hours and notify us immediately; photograph the shipment and preserve the packaging. Product defects follow the applicable manufacturer warranty. These policies do not limit rights or remedies required by law.